Contact Us
Contact Us

Privacy Policy

Controller Contact Information:

Name: IdeaHUB z.s.

Address: Technologická 373/4, Pustkovec, 708 00 Ostrava

Company ID: 05358078

Email: info@ideahub.cz

Phone: +420 737 639 069

 

Legal Basis and Compliance:

Personal data is processed according to the GDPR (EU Regulation 2016/679),
Czech Personal Data Processing Act, and Act No. 480/2004 Coll..

Personal Data:

Refers to any information that can identify an individual, including name, email, contact info, IP address, cookies, etc.

Controller:

IdeaHUB z.s. determines the purposes and means of personal data processing.

Processor:

Entities that process personal data on behalf of IdeaHUB based on an agreement (e.g., partners, service providers).

Cookies:

Small text files used to enhance website functionality and marketing efforts.

Types of Personal Data Processed:

  • Identification Data: Name, surname, address, company ID, Tax ID
  • Contact Data: Email address, phone number
  • Electronic Data: IP address, cookies, browser info
  • Contractual Data: Order history, bank details
  • Other: Data from forms, emails, or communications.

Purposes of Data Processing:

  • Contract Fulfillment: Fulfilling your orders and services.
  • Customer Communication: Communicating with customers about their inquiries, satisfaction, and complaints.
  • Marketing Communications: Sending newsletters, offers, and promotions (with consent).
  • Website Analytics: Improving the website, evaluating traffic, and behavior.
  • Security: Protecting our rights and ensuring website security.

Legal Basis for Data Processing:

  • Performance of a Contract: Processing necessary to fulfill your contract with us (e.g., processing orders).
  • Legal Obligations: Processing required by law (e.g., tax and accounting records).
  • Consent: Processing for marketing communications (e.g., newsletters).

Retention Period of Personal Data:

  • For the duration necessary to exercise rights and obligations arising from the contract (up to 4 years).
  • For the duration required by law (e.g., accounting records for 5 years, tax records for 10 years).

Who Has Access to the Data?

Data may be accessible to the following categories of partners:

  • Shipping providers
  • Website and service security providers
  • Analytics service providers
  • Legal service providers, attorneys
  • Public authorities

Is Data Transferred Outside the EU?

We do not intend to transfer data outside the European Economic Area or to international organizations. However, data may be shared with:

  • Partners analyzing website traffic and conversions
  • IT and hosting providers, including cloud services

How Is Data Processed?

Data is processed both manually and automatically. We maintain proper records in compliance with legislation.

You are not subject to any decision based solely on automated processing, including profiling, that would have legal or significant effects on you. We do not create profiles to analyze or predict your preferences, economic situation, reliability, location, or movements (e.g., tracking website behavior for targeted advertising).

What Are Your Rights?

You have the following rights under Articles 15 to 21 of the GDPR, and you can contact us using the details above to exercise these rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to information on automated decision-making and profiling

If We Process Your Data Based on Your Consent:

You may withdraw your consent at any time.

Right to Lodge a Complaint:

If you believe that your rights have been violated, you have the right to lodge a complaint with the supervisory authority:

Czech Data Protection Authority
Address: Pplk. Sochora 27, 170 00 Praha 7
Phone: +420 234 665 111
Website: www.uoou.cz

How Are Cookies Processed?

Cookies are categorized by duration:

  • Session Cookies: Stored only until you close your browser
  • Persistent Cookies: Stored long-term until expiration or manual deletion

And by function:

  • Essential: Required for website functionality
  • Preference: Store user settings like language or region (not essential, but improve user experience)